Return & Refund Policy

Since our primary offerings are software solutions, POS systems, and digital services, the following terms apply:

• If a software product is found to have critical defects that we are unable to resolve within 30 days, you are entitled to a full refund.
• Custom-developed software solutions are non-refundable once development has commenced, unless otherwise agreed in the project contract.

For hardware products such as POS terminals, receipt printers, and other peripherals:

• Defective hardware will be replaced or refunded within the warranty period as specified at the time of purchase.
• Hardware that has been physically damaged by the customer, modified, or shows signs of misuse is not eligible for return.

To initiate a return or refund request, please contact our support team at support@greencodesolution.web.lk with your order details and reason for the return. Our team will review your request and respond within 2 business days.

The following are not eligible for returns or refunds:

• Services that have been fully rendered and completed
• Subscription fees for periods that have already been utilized
• Setup, installation, and consultation fees
• Third-party software licenses purchased through our platform